In an environment of an ever changing workforce and (sometimes daily) changes in technology, the one thing that can and must remain constant in a successful organization is a healthy culture. Organizations are talking more about culture now than any time in...

August 18, 2017

I teach a class on customer service to corporate and government clients. Fairly early in the material, students are asked to name companies that give the best customer service. Two names have been at the top of the list of responses 100 percent of the time. Those two c...

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